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A week ago I returned from a three day business trip and came home to an exhausted husband and my two sweet babies. I had missed them, but returning home after being away is always an adjustment. My husband grilled a tasty dinner and we fell into our nightly routine. While getting the baby dressed for bed, my 3 year old came in the housing crying, bleeding and holding his arm close to his chest. He had slipped off of the ladder to his tree house because he was distracted by a bird on the roof of our house.
There is no rest for the weary. It was go time.
I whisked my son to the ER while my husband stayed home with the baby. 5 hours in the ER, 2 great nurses, 1 very nice doctor and 10 X-Rays later, the diagnosis was in: Buckle Fracture in both bones in his left arm.
Parenting Ninja Milestone: We had our first broken bone (Yes, I said first. Optimist, I am not).
The ER put my son in a splint and gave us directions to give him Tylenol and make an appointment for casting the next week. Keeping a three year old in a splint for a week? It takes the patience of Mother Theresa.
As I called around to several local Orthopaedic clinics to set up the casting I was dismayed to learn that many couldn’t get us in for 2 weeks and some never returned my call. When I called Reno Orthopaedic Clinic (ROC) they told me that I could bring my son in anytime to their new ROC Express, an urgent care specializing in bones and joints.
I can’t say enough good things about ROC Express. From the moment we walked in the door, the staff was exceptional. They moved through the paperwork efficiently, had my son’s X-Rays sent over before we were in the examination room, and within 30 minutes of walking in the door my wild baby boy had chosen his cast color (“blue like Daddy’s truck”).
They also gave both kids a ROC teddy bear. Sometimes it’s the littlest things that make a mom’s heart soar.
John, the man who was in charge of the casting, was fantastic. He had my son in a cast with instructions for care within 10 minutes. They are not kidding when they say that this place is Express. Sure beats 5 hours in the ER any day.
We were out of there within 45 minutes of arriving and the front desk staff set up our follow upappointment for another two weeks. This is much more than your typical urgent care experience.
What You Need to Know About ROC Express:
- No appointment needed
- Accurate, More-Effective Diagnosis
- Faster, More-Efficient Treatment
- Immediate Access to the Expertise of More Than 20 Orthopaedic & Pain Specialists
- On-Site X-ray, Casting, & Surgery Center
- Less Expensive than the ER
The ROC Express is open from 7 a.m. to 7 p.m. Monday – Friday and is located at 350 West 6th Street. They can be reached at 775-829-BONE (2663).
*This post is not sponsored by ROC Express. I really just love them that much.
I’m happy you had a good experience with them. I did not! Very rude receptionist that talked to me like I was trash. No doctor just assistants on premises. Will never use them again…
I took my 3.5 y ear old to ROC Express last week and had an experience very similar to yours. The staff was FABULOUS, from the receptionist to the doctor to the x-ray techs to the casting staff. I would highly recommend ROC Express to anyone!
PS, good call on the pictures! I wish I had though to take some!!
I had an excellent experience at ROC Express. My son received the correct diagnosis, and he saw a thoroughly experienced and competent physician assistant with specialized training in orthopedics. The PA contacted the foot/ankle surgeon to confirm the diagnosis and treatment. Everyone at ROC Express was helpful, friendly, and well trained. Added bonus: we were in and out within 1.5 hrs and that included casting and crutches.
Wish I had your kids treatment have not been treated well by staff Dr or nurses and the record keeping is just atrocious
Is this option more expensive than a “normal” ROC office visit?